One major success story shows how a coaching culture evolved at an international environment consulting firm. Its global HR director had come on board after having a transformational coaching experience that changed his relationship with work.
“One of my strategic objectives in coming here was to create a coaching culture,” he says. Four years later, he has the following infrastructure in place:
1-on-1 coaching for high-potentials. External coaching is provided to 21 high-potentials (“hi-pos”) in the firm’s Global Leadership Development Program. About 60% of Global Leadership graduates retain their coaches afterwards.
Coaching skills workshops for top leaders. Half of the firm’s 170 principals and partners have attended a 2-day training to incorporate coaching skills into their leadership style.
Leadership champion training. Another 2-day coaching skills workshop for executives trains “leadership champions” to coach Global Leadership participants and graduates, as well as directors in the firm. Those directors in turn are expected to take a coaching approach to developing their staff and teams.
Individual coaching. A “significant” number of employees request and receive coaching to support their individual development plans. Leadership and management coaching is recommended for the top two levels of managers.
While personal experience inspired the HR director to champion a coaching culture, it was C-suite support that made it possible. “From Day One, I had support for these initiatives from my COO – despite skepticism from my CEO,” he adds with a laugh. “But once the CEO started seeing positive behavioral change, he became a fan of coaching. Now he’s very supportive.”Download Article 500 Club