Provide instruction, systems, controls and penalties for transgressions, Much the same as many business managers.
Yet the most effective idea has been to remove these constraints and re-establish relationship and communication between all road users, from pedestrians to truck drivers. There are simple rules: don’t hit anyone, don’t walk in front of anyone, give way to traffic coming from the right.
The result – a 60% reduction in accidents, a 25% improvement in traffic flow, a 25% reduction in speeds.
Traffic managers are learning that a philosophy based upon some notion of command and control is out-performed by a philosophy based upon establishing genuine relationship between road users, drivers and pedestrians alike.
Improved performance flows from strengthening the relationship between people whose wellbeing is profoundly connected to each other’s behaviour.
Arsene Wenger, the soccer coach at Arsenal, considered by many to be the best performance coach in the land, made it clear that the key to performance is all in the relationships between everyone in the team, players and support staff.
He makes it clear – work on the operational relationships as a priority. If the relationships are right, performance, productivity and results will follow.
But in business we have become caught in the thrall of systems and technology. We see people whose main training is based upon how to use and work the system. The traffic lights, lane divisions, multiple signage and a plethora of cameras to capture transgressors. We treat people like idiots who need every step explained. We seek the “fool-proof” solution and in the process make our people apparently idiotic and foolish. They become slaves to the system.Download Article 1K Club