Home Concepts Decison Making & Problem Solving Traffic Management and Business Performance: A White Paper

Traffic Management and Business Performance: A White Paper

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We need to appreciate that systems are not problem solvers. Systems are rarely flexible and adaptable. They are time-consuming and expensive to change. And they have no sense of responsibility or accountability. They are not intelligent or have the ability to respond to exceptional circumstances.

Yet these qualities are inherent within human beings. They exist within our nature. Use it or abuse it.

Just like modern traffic managers (and Arsene Wegner) perhaps it is the time to understand that the strength and integrity of our relationships, the appreciation of our interdependency, the fact that I cannot succeed without you and visa versa, is the foundation of true and lasting success – and to make this our priority.

Unsurprisingly, virtually every business on the planet that would want high levels of collaboration, genuine team work, shared accountability to deliver business aims and a real sense of responsibility to work for the well-being of the enterprise.

To achieve this companies invest in team-building workshops, motivational speakers, dubious incentive and bonus schemes, encouraging or threatening missives from the chairman and “performance reviews” that are little more than the business version of speed cameras.

But all these efforts are all elements of the same command and control philosophy that has driven traffic management for so many years. Lights to tell us when to stop and when to go, signs that shout at us about how we should behave, cameras to monitor behaviour and penalise the non-conforming behaviour.

Modern traffic management demands that people establish relationships with each other and collaborate to make the process work. And the results are spectacular.

There have been many grand ideas in business management theory. Managing by objectives, managing for results, managing the business process, managing from the balance sheet. Make your own list. And none of these things are bad ideas in themselves. But none place the focus on the relationships that exist between those who have to deliver.

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One Comment

  1. Natraj Vaddadi

    September 6, 2012 at 12:05 pm

    This is interesting and confirms some of my thoughts. I always found that driving especially at intersections was safer (not quicker) when the traffic signals were switched off especially on in the night time when not much traffic is present.

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