Talking Polarities: From Just Either/Or to Supplementing Either/Or with Both/And

Let’s look at a Polarity Map for Mission and Margin.

“Patient care, patient care. You doctors are all alike – you’re always focused on yourselves and caring for patients. Yeah, right. We need money to run the operation.”

“You suits are all alike – all you think about is money. You don’t understand patient care. We want a caring a compassionate culture.”

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