“Exquisite Client Support: Extending the Ripple Effect of your Coaching to Increase The Longevity of Current Clients, Build Referrals and Create Raving Fans!”
On April 28th, 2011 we had the dynamic duo from the Coaches Console , Kate Steinbacher and Melinda Cohan, who talked with us about how to automate the mundane aspects of running your executive coaching business, and increase the longevity of current clients, build referrals, and create raving fans so you don’t have to be a brilliant marketer.
Kate addressed:
- How to provide exquisite support before, during, after AND in-between the coaching session (without spending MORE time).
- How to avoid a trap that coaches fall into that only creates more marketing work for them in the future.
- The #1 reason clients will hire you, rehire you and refer you!
- The distinction between Good Support vs. High-level Support vs. Exquisite Support (and why you better know the difference if you want a thriving business)
- How to gain back 55 minutes each day; 27½ hours each month and 2 months a year (imagine how many more clients you could work with if you had that kind of extra time)
- 4 specific strategies you can implement immediately to integrate this level of service in your business
You can listen to the recording below if you missed the call, and if you prefer you can click below to DOWNLOAD it to listen to later (apologies that due to a technology glitch there is a minute of the recording missing around minute 7, when everyone was muted, but if you stick it out the recording continues shortly after minute 8 on the counter)
TOPIC: Systems Coaches Need for Client Retention and Referrals
Leading Coach Kate Steinbacher of Coaches Console, talked about creating systems for connecting with clients and prospects for retention and referrals so you develop raving fans and can then do less selling and more “exquisite client support”. Kate previously recorded an interview for the Leaders’ Clubhouse, so if you want to access more of Kate’s wisdom and business savvy you now can!
Also, to enhance our connection during this community call, we used the “wall” on our Facebook page during the call. Search for “Leading Coaches Center” on Facebook or click HERE and “Like” us so we can stay in touch.
Would you like to deepen the impact that you have on your clients but feel like you already spend countless hours on your business or get lost in the day-to-day minutia of your business?
Kate & Melinda (of The Coaches Console) revealed step-by-step how to create, integrate and deliver exquisite client support that impacts your bottom line, even if you are already a successful master coach.
Kate Steinbacher, PCC: is a consummate entrepreneur and collaborator, an agent for fun and change as well as a business coach, a speaker and a prolific writer of self-development articles. Kate has been a corporate HR manager for a fortune 100 company as well as Cruise Director on board luxury cruise ships where she managed business teams and acted as a speaker and emcee for American and International groups. Since 2001, Kate has been an active Business and Personal coach.
Kate has owned, operated and marketed 4 successful small businesses. Currently she is principal in The Coaching Advantage and Co-Founder of The Coaches Console, along with her business partner, Melinda Cohan.
Change and action have always been allies for Kate’s success. She is passionate about people and business and fostering positivism and possibility along with individual and corporate greatness through the use of professional coaching skills. Part of Kate’s driving force is her passion to get the world coached and her sense of fun.
Melinda Cohan: is a woman of spirit and vision who believes that spirit and business go hand in hand or as she would say, heart in heart, to create great opportunities for people and the world we inhabit. She began her career as a creative interior design professional and manager. Her ability to create systems and organize business and personal spaces to reflect the heart and soul of the owner served her customers well. Melinda discovered bringing subtle amounts of organization to an environment could positively impact the people inhabiting the space.
She then realized the same effect could be achieved by organizing one’s efforts around a central purpose, identifying goals and objectives to drive a person’s daily activities. Melinda excels in her ability to listen and draw a client into meaningful conversations about their desired outcomes and coaching seemed like a natural means to use that talent. Melinda has been a successful coach and consultant ever since her discovery.
As Visionary, President and co-founder of The Coaches Console, Melinda has been able to combine spirit and business in a unique manner that allows her to share her knowledge with other coaches to forward their success as well as the coaching industry as a whole.