Trevor Maslyk is one of seven Executive Directors responsible for EMS Operations within Alberta Health Services, the largest healthcare organization in Canada. In his EMS career of nearly 20 years, Trevor has practiced as a paramedic within both air and ground ambulance operations and has also contributed significantly as a leader in EMS throughout the province. Trevor has a passion for leadership and for life-long-learning. That said, he has recently completed his Masters of Arts in Leadership from Royal Roads University. The research project described in this article received full academic approval in June of 2010 and was conceived, planned and executed by Trevor in accordance with the academic standard outlined by Royal Roads University.