Hate Confrontation? Seven Steps To De-escalate A Tricky Situation — With A Customer, A Colleague Or Even Your Boss
Guest post by Dr. Laurie Weiss You may hate confrontation. Someone raising his or her voice may make you want to run and hide. And it certainly seems safer to freeze into nothing and wait till the situation burns itself out. But sometimes that’s just not an option. So here’s the plan you can prepare in advance so you’ll know …
Janet Locane: Thanks...