Patients’ emotions influence their quality and value ratings as well as what they tell their friends. High-emotion healthcare includes services related to major life events, some of which are at the top of the Holmes and Rahe scale of stressful life events that can contribute to illness. Fine-tuning the way healthcare services are delivered can make a big difference in patients’ satisfaction and outcomes. …

My work in coaching physicians lives at the interface of what they know—getting it right—and what they often don’t realize, that being an effective executive leader requires additional skills and moving from linear to complex thinking.

With a coaching approach, we stay curious and calm, ask questions and actively listen.

Dentists are small businessmen and businesswomen who have no golden parachutes, no employment contracts protecting them, no administrative executive team on whom to blame business failures.

We focus in this essay on the challenge (and opportunity) of coaching the young adult.