This is among the first essays to provide a detailed map regarding the formulation of Return-on-Investment calculations for those working in the field of executive coaching.
Jack J. Phillips, Ph.D. is chairman of the ROI Institute, Inc., the leading source of ROI competency building, implementation support, networking and research. Phillips provides consulting services for Fortune 500 companies and major global organizations. His expertise in measurement and evaluation is based on more than 27 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. On two occasions, Meeting News named Dr. Phillips as one of the 25 Most Influential People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him an award and honored Phillips's ROI study with its highest award for creativity. The American Society for Training and Development gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI. Dr. Patti P. Phillips, Ph.D. is president and CEO of the ROI Institute, Inc. A renowned expert in measurement and evaluation, she helps organizations implement the ROI Methodology in countries around the world. Since 1997, following a 13-year career in the electric utility industry, Phillips has embraced the ROI Methodology by committing herself to ongoing research and practice. To this end, Dr. Phillips has implemented ROI in private sector and public sector organizations. Her current work includes research and application of the ROI Methodology in workforce development, community development and social sector programs. She has been awarded the designations of Certified Professional in Learning and Performance and Certified Performance Technologist. She contributes to a variety and journals has authored a number of books on the subject of accountability and ROI, including The Bottom Line on ROI (Center for Effective Performance, 2002), which won the 2003 ISPI Award of Excellence.