We all have those frustrating conversations that lead nowhere. What we get out of the actual conversation is far from what we intended. We hope to get some answers and often leave frustrated when we don’t. It doesn't have to be that way for either side. Hopefully, following this simple guide can create positive outcomes for both participants, a win-win.
Suzi Pomerantz: Lee Smith was truly a kind and gentle soul with a brilliant mind and a fierce wi...