Dr. Mark Goulston is a thought leader in the area of empathic communication, international speaker, advisor and confidante to founders and CEO's, Co-Founder of Heartfelt Leadership and Co-Founder of the Warren Bennis Center for Sustainable Leadership at Execunet.com. He is a Principal at the consulting firm, Alchemy and Chief Mentor at the Shanghai/Beijing based cross cultural integration company, China Foundations. He is former longstanding UCLA professor of psychiatry, FBI hostage negotiation trainer and crisis psychiatrist. Dr. Goulston is the author or co-author of seven books with his books, "Just Listen" Discover the Secret to Getting Through to Absolutely Anyone, becoming the top book on listening in the world and his book, Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life, becoming #1 in non-fiction audiobooks. He writes a syndicated column for Biz Journals and contributes to Harvard Business Review, Business Insider, Fast Company, Huffington Post, Psychology Today. He co-hosts the weekly urban Black Zo What Morning Radio Show and the NPR/commercial radio show, It's Your Health, with Lisa Davis. He live in Los Angeles.