Masterful professional coaches often help their clients with these types of difficult situations. Clients who hold negative (and potentially distorted) images of other individuals or units of the organization are encouraged by their coach to actually distort their images of the other person or unit even more. Their coach might also ask their colleague to distort their perceptions of the image that they think the other person or unit has of them. The client then reflects on the secondary gains he receives from these distorted images, as well as the evidence he holds regarding the validity of these images.
Organizational issues often only become clear when considered in their extreme form. With the support of his coach, a harried manager can often confront embarrassing distortions with a sense of humor and greater appreciation for the power of stereotypes and untested assumptions. Alicia might suggest this approach when coaching Susan regarding Ralph’s tendency to dream while his department is confronted with serious problems. Rather than trying to get Ralph to become more realistic, Susan might actually ask Ralph to become even more visionary and might place him in roles that are highly visionary (such as chairing a task force on new ideas for the organization).
Susan (and Ralph) may discover that he soon grows weary of this one-dimensional role. After all, he does like to be realistic on occasion, particularly when completing a specific project about which he cares. Some people thrive under conditions of opposition and lose all motivation when they get exactly what they want. Alternatively, Alicia could suggest that Susan herself become more of a dreamer and less of a realist when working with Ralph. A colleague reports that she often copes with her visionary boss by out-dreaming him. When she becomes a dreamer, then her boss suddenly becomes realistic, asking “do we have the money to complete this?” or “are you sure this will work?” Susan might similarly out-dream Ralph and thereby (paradoxically) move him into a more realistic role. Other members of Ralph’s staff could use Susan as a role model and similarly take on more of a visionary role in their relationships with Ralph.
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