Culture is the space in which the work gets done. Culture decides who and what wins and losses in a business.

Most coaching and conversation about NO has been much too superficial; useful perhaps, for a specific result, but far from a permanent shift in how we are in our everyday world.

Author Frank Sonnenberg provides a downloadable poster listing 55 ways in which to build trust and credibility. © 2011 Frank Sonnenberg. All rights reserved. Here is the beginning of his list to give you a little taste, and you must download the entire poster to see the full list. 1. It takes many years to become an overnight success. 2. …