If most of my planning had made no difference, what did make a difference? Was most of the world’s strategy and planning really bunk, no more than a way of suppressing anxiety about the future?

By Charles E. Smith Ph.D. This article first appeared in Xonitek – Operational Excellence by Design. Posted with permission. John Lennon said, “Life is what happens while you’re busy making other plans.” I’ve spent a good part of my life making lists, setting goals, making plans and calling people up.  Mostly, it’s been a waste of time.  Some years ago, …