Publisher: Berrett-Koehler, June 2020  Introduction – Asking Questions Is Not the Same as Inquiry Many popular books, leadership actions, and coaching guidelines outline rules for asking good questions. Common rules include ask open questions; start with what, when, where, how, and who; and avoid why questions. These suggestions are misleading. Coaches and leaders spend more time trying to remember the …

An effective reflective coaching process often involves moving back and forth through seven specific levels of analysis. Each level offers a different perspective and a different reflective lens.