• Coach/Peer Supervision: Supervision is sought by all coaches who deliver services via technology. Coach and peer supervision is delivered either face-to-face or via encrypted methods.
Coaches display pertinent and necessary information on websites. Websites provide access to information for the general public, potential clients, clients and other professionals.
• Crisis Intervention Information: People may surf the Internet seeking immediate help and may misunderstand the kinds of services a coach provides. Coaches provide clear explanation as to the limitations of services provided and display crisis intervention information on the home page. Offering global resources such as Befriender’s International or The Samaritans is the best course of action.
• Coach Contact Information: Coaches offer contact information that includes email, postal address and a telephone or VOIP number. While it is not recommended that postal addresses reflect the coach’s home location, clients should have a postal address for formal correspondence related to redress, subpoenas or other mailings requiring a signature of receipt. Coaches state the amount of time an individual may wait for a reply to email or voice mail. Best practice indicates a maximum of two business days for inquiries.
• Coach Education: Coaches list degrees, licenses and/or certifications. Wherever possible, links supporting independent verification of certification and, or membership in a related professional organization should be provided. Coaches consider listing other formal education such as college or university courses, online continuing education and professional development courses, and conference/convention attendance directly related to coaching and technology.