I accessed higher than ideal levels of anger, but didn’t recognize that within myself. Looking back, I can now understand both why I didn’t see the anger within me, and how my unrecognized anger hurt my working relationships.

Assuming nothing, we approach the conversation with openness and curiosity, both absolutely essential for a true exploration of the context of the problem

Examine your behavior and identify when and where you may jump the chain – including with frontline workers. What are your triggers - directives that you don’t see being implemented, breakdowns in procedure, waste being generated?

At some point in every training, I ask the question, “When is anger appropriate in the work place?” In every training so far, the response has been, “Never.”  Good to hear; yet, despite this understanding, anger continues to be at least a tolerated behavior in the culture of most organizations. Let’s take a closer look. Anger in the work place …