“Counterfeit leaders” spend much of their time playing politics, protecting their turf, and promoting their self-interests. To make matters worse, counterfeit leaders, in both public and private sectors, often masquerade as positive role models.

Examine your behavior and identify when and where you may jump the chain – including with frontline workers. What are your triggers - directives that you don’t see being implemented, breakdowns in procedure, waste being generated?

Having a series of open-ended questions in mind helps keep the ownership of the problem and its solution on the employee.

We cannot afford to lose it to reactivity, hostility, and blame; rather, it is the best tool we have to create excellence with our employees.

This article will introduce the concept of the interepersonal wellness system model and how interpersonal wellness coaching can help to address the largest social phenomenon of the 21st century workforce.