Assuming nothing, we approach the conversation with openness and curiosity, both absolutely essential for a true exploration of the context of the problem

At some point in every training, I ask the question, “When is anger appropriate in the work place?” In every training so far, the response has been, “Never.”  Good to hear; yet, despite this understanding, anger continues to be at least a tolerated behavior in the culture of most organizations. Let’s take a closer look. Anger in the work place …

We cannot afford to lose it to reactivity, hostility, and blame; rather, it is the best tool we have to create excellence with our employees.