Business leaders know that the effectiveness of a business process, whether an internally-facing or client-facing process, can determine the quality of the results we get. But, what about our thinking processes? Those are far more elusive! How do we learn to think more effectively and in turn, discover solutions more readily? As busy leaders in large organizations and small and …

In order to leverage executive coaching and double loop learning, we’ll have to focus on more than just behavior.

In a modern organizational context, there is a style of leadership that focuses not so much on personal bravery in defending the organization against an external enemy as on the capacity of the leader (as manager) to instill organizational bravery in those with whom this leader works.

Assuming nothing, we approach the conversation with openness and curiosity, both absolutely essential for a true exploration of the context of the problem

Examine your behavior and identify when and where you may jump the chain – including with frontline workers. What are your triggers - directives that you don’t see being implemented, breakdowns in procedure, waste being generated?