Summary
Dr. Yelyuk was a leader in innovative surgical techniques. However,
during the past two years, she had become increasingly short tempered
with her surgical team and was performing too many surgeries, ultimately
placing her patients at risk. For several months, Alice instructed
her in management skills, and they discussed ways of relieving her
stress. She learned to delegate responsibility, communicated better with
her surgical team, and adopted a reasonable schedule for her surgeries
(to the great relief of her team). In addition, she hired a manager for her
online business and began to spend more quality time with her family.
Takeaways:
• The collateral benefits that can result from coaching are often
dramatic. In this case, the benefits extended not only to the
doctor, but also to her surgical team and her family.
• An entire organization can benefit from the coaching of just
one of its key people. In this instance, the hospital benefited
from the reduced risk to patients.
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