Both articles are republished here with the generous permission of their authors, for which we are very thankful.
In our third article, Noah Blumental, Elisa Malis, and Karlin Sloan deliver a brief overview of contemporary ROI and a short ROI analysis of a high-impact engagement at Accenture. They call for more use of measurement in support of our profession. Unsurprisingly, you’ll find that they’ve noted the work of the Phillips and Mary Beth O’Neill.
Keeping Your Coach Accountable
Rey Carr details many of the best ROI resources available in “The State-of-the-Art in Return-on-Investment (ROI) in Coaching.” This article, first posted in The Library of Professional Coaching in 2011, includes an excellent, curated selection on this critical topic in an annotated bibliography.
The State of the Art in ROI in Coaching
Our next set of articles broadens the horizon regarding the evaluation of coaching programs. Lory Lanese, an executive and coach at Intel, provides us with a prime example of measurement in action. She writes about coaching a team of engineers—and her focus on measurement provides the point of the exercise.
Leadership Change Ending Blindness and Igniting Intention
John Lazar, our guest co-editor for this issue, introduces us to the big picture inside which ROI sits: evaluation and its inherent judgments. His very experienced—and very ontological—take is well worth the read.
Finally, one of us [WB] offers a particularly broad view regarding the evaluation of coaching programs, pointing to the important distinction between formative and summative evaluation, and identifying the Four Ds of program evaluation: (1) description, (2) documentation, (3) diagnosis and (4) determination of outcomes.
The Essentials of Coaching Program Evaluation
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