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The Merlin Factor: Change Management

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Four Stages of Excellence (SOE) define the characteristics of best practices of change management. The model is used to assess a company’s current position in change management relative to global best practice The model is based along five dimensions:
– Customer service
– Leadership
– Strategy and execution
– Process
– Sustainability
Each of the 5 dimensions contains a number of sub-topics against which a company can be compared. Each of the topics categorizes a description of the capabilities required for the four stages of excellence.

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