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Sample Chapter from Conflict Management Coaching: The CINERGY Model

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By Cinnie Noble

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What Is Conflict Management Coaching?

As defined in the Introduction, conflict management coaching, also
known as conflict coaching, is a one-on-one process in which a trained coach helps individuals gain increased competence and confidence to manage and engage in their interpersonal conflicts and disputes. It is a goal-oriented and future-focused process chat concentrates on assisting clients to reach their specific conflict management objectives.

There are many reasons chat people seek, or are referred co, conflict
management coaching. Some real-life examples follow.

Manny and Cleo have worked on the same team for two
years, and they constantly disagree on various aspects of joint
projects. Manny, who wants to apply to be a Team Leader,
realizes he needs to figure out better ways of working with
Cleo and to manage conflict more effectively, in general. He
acknowledges a tendency to become defensive when anyone
disputes his ideas, and he wants to be more adept at engaging
with co-workers when differences of opinion arise.

One of the things Hilda hates about her new job as a manager
is performance reviews. There are two staff members whom
she finds combative at the best of times. Whenever she gives
them feedback, Hilda expects a backlash. She went to a course
recently on performance management, and though she learned
a lot of theory and practiced role plays, Hilda wants more help
with her specific challenges and her general fear of conflict.

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