Please check out the Online Therapy Institute (www.onlinetherapyinstitute.com) created by my friend and colleague, DeeAnna Nagel, for a complete code of ethical standards that apply to online therapy, and are equally important to online coaching. The following list of considerations we need to take into account for the use of online technology in coaching is accessed from the Online Therapy Institute site.
Technology basics are required for practitioners who choose to deliver therapeutic services via technology.
Practitioners will possess a basic understanding of technology as the technology relates to delivery of services:
Encryption: Practitioners understand how to access encrypted services to store records and deliver communication. Records storage can be hosted on a secure server with a third-party, stored on the practitioner’s hard drive utilizing encrypted folders or stored on an external drive that is safely stored.
Backup Systems: Records and data that are stored on the practitioner’s hard drive are backed up either to an external drive or remotely via the Internet.
Password Protection: Practitioners take further steps to ensure confidentiality of therapeutic communication and other materials by password protecting the computer, drives and stored files or communication websites.
Firewalls: Practitioners utilize firewall protection externally or through web-based programs.
Virus Protection: Practitioners protect work computers from viruses that can be received from or transmitted to others, including clients.
Hardware: Practitioners understand the basic running platform of the work computer and know whether or not a client’s hardware/platform is compatible with any communication programs the practitioner uses.
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