“Un lieu de travail performant demande une attention égale entre Dans la légende du roi Arthur, Glastonbury symbolise une ville visible et Avalon une ville invisible. Chacun, cependant, occupe le même territoire physique. Seuls quelques individus comme Merlin, conseiller du roi, a su trouver son chemin entre les deux. De plus, la plupart des gens ne connaissait même plus l’existence …

Merlin's power comes from the ability to see both sides fully -- to hold opposites in the mind with equal attention. This takes commitment and practice, and is as much about physical realities as about relationships.

Whether it’s a marriage or a merger, there’s no experience of success without synergy.

There is a pattern in acquiring talent that includes, “deep practice, ignition, and master coaching.”

Assuming nothing, we approach the conversation with openness and curiosity, both absolutely essential for a true exploration of the context of the problem

Examine your behavior and identify when and where you may jump the chain – including with frontline workers. What are your triggers - directives that you don’t see being implemented, breakdowns in procedure, waste being generated?

We cannot afford to lose it to reactivity, hostility, and blame; rather, it is the best tool we have to create excellence with our employees.