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Case Study: Exploring Coaching Options

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  1. Practice Reflective Listening

Manoel needed to improve his listening, and practiced as we engaged in the following discussions:

  • Helping Manoel learn how to ask better questions — he needed to get into the habit of “asking” rather than “telling” in project team meetings; and
  • Helping Manoel learn to take a moment to quiet his mind to develop better focus. We practiced how to ensure he was emotionally quiet, so he could better tune in to his colleagues.


While the risk factors for Manoel’s success lingered, people slowly began to notice that he was trying, and he was resolute in his determination to succeed in this assignment. Not accepting defeat was an important value of his.

As time went on, Manoel learned to modify his behaviors and experiment with a different leadership style. He found ways to use his civic engagements as outlets for his expressive Bold tendency. As he walked in the door each morning, he learned that deep breathing and reframing his tendencies helped him succeed over time.

Manoel liked to share this story as three years later he was tapped for another assignment to Japan. There he would have the insight to know how he could benefit by having a transition coach and the tools to help him learn a new culture. To this assignment he would take his wife and begin a new family.


Alan Graham, Ph.D., Kevin Cuthbert, and Karlin Sloan Lemonade: “The Leaders Guide to Resilience At Work” Copyright © 2012

Bacon, Brian, Oxford Leadership – “Self-Managing Leadership (SML) Program” © Copyright All rights reserved

Evelyn Orr, Dee Gaeddert, “Career Playbook: Practical Tips for Executive On-Boarding”, Korn Ferry Institute, 2012

Genesis Advisers – Boston, MA.

Kaiser, LeBreton and Hogan, “Dark Side Personality and Extreme Leadership”, Applied Psychology, © 2013

Kaplan, R. and Kaiser R. “Stop Overdoing Your Strengths”, Harvard Business Review, © February 2009

Kaplan, R. and Kaiser R., “Developing Versatile Leadership”, MIT Sloan Management Review © 2003

Leadership Versatility Index, version 4.0 U.S. Patent No. 7,121,830.© Copyright 2012-2018 by Kaiser Leadership Solutions, LLC. All rights reserved.

Riddle, D., “Executive Integration Equipping Transitioning Leaders for Success”, Center for Creative Leadership. ©

Schell, E., and Hammer, A., Introduction to FIRO-B ® Instrument in Organizations Introduction, CPP Inc.

Schnell, E., Participating in Teams, CPP, Inc.

Waterman, J. and Rogers, J., Introduction to the FIRO-B ® Instrument, CPP, Inc.

Watkins, M., The First 90 Days: Critical Success Strategies for New Leaders at All Levels, Harvard Business School Press, Boston MA, © 2003.


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