Software: Practitioners know how to download and operate software and assist clients with the same when necessary to the delivery of services.
Third-party services: Practitioners utilize third-party services that offer an address and phone number so that contact is possible via means other than email. This offers a modicum of trust in the third-party utilized for such services as backup, storage, virus protection and communication.
As you can see, there is a lot of technology information we need to take into account if we want to make use of online coaching. If all this is too complicated, we can always hire an information technology consultant to make sure we are compliant with these guidelines. Above all else, the privacy and safety of our clients’ information must be a priority, so these guidelines are not to be taken lightly.
Conclusions
The internet has become ubiquitous since I started full-time coaching, and the use of Skype–as well as social networking protocols like Twitter, Facebook, and Linkedin–make it possible to have both synchronous and asynchronous “conversations” with coaching clients. However, only Skype is confidential and private. There are also web platforms that have been developed within large companies where coaching and counseling (depending on what the client wants and needs) can be web-based.
Ideally, we will want to utilize more long-form media, such as phone sessions or face-to-face conversations on Skype or Google Talk, which allow us to work more in-depth with clients. However, for those clients who prefer more abbreviated work, or who want quick check-ins between phone sessions, Twitter, Facebook and other online platforms offer us new ways to connect with clients in real time as well as through asynchronous messaging. The more ways we can connect with clients, the greater the benefits they can obtain from our services. Above all, we have a responsibility to fully understand the benefits and risks that come with new web-based technology so we can best serve the needs and interests of our clients. I recommend the book, Therapy Online: A Practical Guide, by Kate Anthony and DeeAnna Merz Nagel.
What do you think? Do you provide online coaching? Have you increased your presence with clients through distance coaching?
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A pdf version of this article is available to be downloaded below as part of a compilation of Patrick Williams essays written for choice: the magazine of professional coaching. The editors of choice have graciously given permission for the Library of Professional Coaching to publish these essays.
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