Follow-up is how you measure your progress.
Follow-up is how our efforts eventually get imprinted on our colleagues’ minds.
Follow-up is how we erase our coworkers’ skepticism that we can change.
Follow-up is how we acknowledge to ourselves and others that getting better is an ongoing process, not a temporary conversion.
More than anything, follow-up makes us change. It gives us the momentum, even the courage, to go beyond understanding what we need to do to change and actually doing what we need to do to change, because in engaging in the follow-up process, we are changing!