Home Concepts Decison Making & Problem Solving Enhancing and Accessing Expertise: Creating Collaborative Communities of Heart

Enhancing and Accessing Expertise: Creating Collaborative Communities of Heart

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Valuing Another Person

Appreciation also refers to an increase in worth or value. A painting or stock portfolio appreciates in value. Van Gogh looked at a vase of sunflowers and in appreciating (painting) these flowers, he increased their value for everyone. Van Gogh similarly appreciated and brought new value to his friends through his friendship: “Van Gogh did not merely articulate admiration for his friend: He created new values and new ways of seeing the world through the very act of valuing.” (Cooperrider, 1990, p. 123)

Peter Vaill recounts a scene from the movie Lawrence of Arabia in which Lawrence tells a British Colonel that his job at the Arab camp was to “appreciate the situation.” (Vaill, 1990, p. 323) By appreciating the situation, Lawrence assessed and helped add credibility to the Arab cause, much as a knowledgeable jeweler or art appraiser can increase the value of a diamond or painting through nothing more than thoughtful appraisal. Lawrence’s appreciation of the Arab situation, in turn, helped to produce a new level of courage and ambition on the part of the Arab communities with which Lawrence was associated.

When we seek out a fuller and more accurate assessment of another person’s perspective—though the use of active listening—then we are “valuing” what they have to contribute. When we fully appreciate our colleague’s unique perspective in the engagement and use of collective expertise, then we have raised their worth as contributors to this collective effort. Furthermore, we may have seen them, understood them, and valued them in ways that neither our colleague nor other participates in this collaborative effort might have seen them before—thus opening new vistas for their growth and further maturation of the collaborative venture. Paradoxically, at the point that someone is fully appreciated and reaffirmed, they will tend to live up to their newly acclaimed expertise, just as they will live down to their depreciated sense of expertise if constantly criticized and undervalued.

Recognizing the Contributions of Another Person

From yet another perspective, the process of appreciation concerns our recognition of the contributions that have been made by another person: “I appreciate the efforts you have made in doing research regarding this matter.” We are “catching people when they are doing it right” (rather than catching them “when they are doing it wrong”). This tool of appreciative requires not only that we note that what they have just said or done is helpful on behalf of the collective venture, but also an articulate statement regarding Why it has been helpful: “When you said xxxx, I noticed that we have become more xxxx and have achieved xxxxx). Appreciation is not only about what, but also about why. We learn more about the ongoing process of a group when the impact of a specific statement or action is traced. The collaborative group learns from this appreciative tracing of cause and impact.

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