[xvi] Argyris, Chris and Schon, Donald, Organizational Learning. Reading, MA: Addison-Wesley, 1978.
[xvii] Schon, Donald (1983) The Reflective Practitioner. New York: Basic Books.
[xviii]Heifetz, Ronald (1994) Leadership Without Easy Answers, Cambridge, MA: Harvard University Press, p. 187.
[xix] Heifetz, Ronald (1994) Leadership Without Easy Answers, Cambridge, MA: Harvard University Press, p. 126.
[xx]As quoted by Ronald Heifetz: Heifetz, Ronald (1994) Leadership Without Easy Answers, Cambridge, MA: Harvard University Press, p. 284.
[xxi] Bolton, Robert (1986) People Skills. New York: Touchstone/Simon and Schuster.
[xxii]One of the original presentations on this taxonomy of issues was presented by Bergquist and Mura in their book on coaching: Bergquist, William and Agnes Mura (2011) Coachbook: A Guide to Organizational Coaching Strategies and Practices. Sacramento, CA: Pacific Soundings Press. A more recent update of this taxonomy was presented in Bergquist’s essay on coaching challenges in the mid-21st Century that relate to COVID-19: : Bergquist, William (2022) The VUCA Plus Challenges of COVID-Related Dancing on a Moving and Warped Plane. Library of Professional Coaching. Link: https://libraryofprofessionalcoaching.com/concepts/best-practices-foundations/the-vuca-plus-challenge-of-covid-related-expertise-dancing-on-a-moving-and-warped-plane/ A even more recent update has been provided by Bergquist, in associated with Jeremy Fish, in their description and analysis of complex systems as found in contemporary health care systems: Fish, Jerome and William Bergquist (2022) The Complexity of 21st Century Health Care. Library of Professional Psychology. Link: https://library.psychology.edu/the-complexity-of-21st-century-health-care/
[xxiii] Miller, John and Scott Page (2007) Complex Adaptive Systems. Princeton, N.J.: Princeton University Press.
[xxiv]Heifetz, Ronald (1994) Leadership Without Easy Answers, Cambridge, MA: Harvard University Press, p. 185.
[xxv]Heifetz, Ronald (1994) Leadership Without Easy Answers, Cambridge, MA: Harvard University Press p. 184.
[xxvi]Wheatley, Margaret (1999) Leadership and the New Science; Discovering Order in a Chaotic World. San Francisco, CA: Berrett-Koehler Publishers, p. 116.
[xxvii] Sanford, Nevitt (1966) Self and Society: Social Change and Individual Development. New York: Atherton: Sanford, Nevitt (1980) Learning after College, Berkeley, CA: Montaigne Press.
[xxviii] Eisler, Rianne (1987) The Chalice and the Blade. San Francisco: Harper and Row.
[xxix]Heifetz, Ronald (1994) Leadership Without Easy Answers, Cambridge, MA: Harvard University Press, pp. 104-105.
[xxx]Heifetz, Ronald (1994) Leadership Without Easy Answers, Cambridge, MA: Harvard University Press, p. 105.
[xxxi]Heifetz, Ronald (1994) Leadership Without Easy Answers, Cambridge, MA: Harvard University Press, p. 207.
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